Privacy Policy

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Last Updated: 12 Jul 2025

1. Introduction

At Raqib (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or engage with our services.


2. Information We Collect

a. Personal Information

We collect the following data when you sign up, log in, or use our services:

  1. Full name, email address, job title, company name
  2. Password (hashed and salted)
  3. Role within organization (e.g., admin, learner)
  4. IP address and browser/device type
b. Training Usage Data
  1. Module completions and scores
  2. Simulated phishing results
  3. Interaction logs, timestamps, and behavior analytics
c. Communication Data
  1. Messages or emails exchanged with our team
  2. Survey responses and user feedback

3. How We Use Your Information

  1. To provide and maintain the Raqib platform
  2. To track training progress and generate reports for your organization
  3. To improve our product and customize user experience
  4. To detect and prevent fraud or abuse
  5. To send administrative updates and reminders

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases:

  1. Contractual necessity (to deliver services)
  2. Legitimate interests (e.g., product improvement)
  3. Consent (e.g., marketing)
  4. Legal obligation (e.g., tax records)

5. Sharing of Information

We do not sell your data. We may share your data with:

  1. Hosting providers
  2. Email and notification platforms
  3. Analytics providers
  4. Legal authorities if required

6. Data Retention

We retain your information for as long as your account is active, or as needed to comply with legal obligations and resolve disputes.

7. International Transfers

Data may be stored in or transferred to countries outside your jurisdiction. We ensure adequate protections through Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Your Rights

You have the right to:

  1. Access your personal data
  2. Correct inaccuracies
  3. Request deletion
  4. Object to processing
  5. Export data (data portability)
  6. Withdraw consent at any time

To exercise these rights, email support@raqib.ai.

9. Cookies and Tracking

We use cookies for:

  1. Session management
  2. Usage analytics
  3. Language preferences
  4. See our Cookie Policy for more.

10. Security

We follow industry best practices including:

  1. TLS encryption
  2. Secure coding
  3. Access controls
  4. 2FA for admin accounts
  5. See our Security Overview.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our site. If changes are material, we will notify you.

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